PHLEBOTOMY/ELECTRONCARDIOGRAM (EKG) TECHNICIAN
120 Clock Hours /5 Weeks
School Curriculum (download here)
Combo program is designed to generate multi-skilled medical laboratory technician whose primary function is the collection of blood specimens for testing and other non- blood specimen such as urine, throat culture and stool and take routine EKG as well as analyzing basic EKG. This program prepares the graduate to apply for entry-level Phlebotomist and EKG Technician positions. This program’s emphasis on providing the student with comprehensive basic knowledge of Medical Terminology, Anatomy and Physiology of Heart, Infection Control, Phlebotomy Procedures, Special collection procedure for Blood and Non-Blood Specimens, operating the EKG machine, analyzing Myocardial Infraction changes.
The EKG/Phlebotomy (COMBO) graduate is expected to effectively handle phlebotomy procedures, related lab paperwork properly, non-blood specimen collection such as routine urine collection, urine drug tests, and throat culture procedures, and common complications.
A Certificate is awarded to a student upon successful completion of all graduate requirements listed in the student catalog.
COMBO TECHNICIAN PROGRAM OUTLINE:
| Program | Hours |
|---|---|
| MEDICAL TERMINOLOGY AND ANATOMY & PHYSIOLOGY | 20 HOURS |
| PHLEBOTOMY HISTORY, PROFECCIONALISM AND HEALTHCARE SETTING | 15 HOURS |
| PHLEBOTOMY | 48 HOURS |
| EKG | 43 HOURS |
Course Objectives:
- Demonstrate the knowledge of Medical Terminology such as prefixes, suffixes, root-words and common abbreviation.
- Participants should demonstrate the knowledge of the following principles: Physiology and Anatomy of the Heart, Circulatory Vessels, Blood Constitution, Blood Clotting, and Vascular Anatomy of the Extremities.
- Participants will demonstrate knowledge of the following isolation techniques: Strict, Respiratory, Enteric, Protective, Reverse, Wound, and skin.
- Participants will be familiar with the following procedures for Timed Specimens: Glucose, Tolerance Test, Drug Therapy, 2-Hour Post-Prandial.
- Participants will exercise good judgment in the following situation: Improperly identified patients, improperly labeled specimens, uncooperative patients, difficult veins, cal louses on fingers and heels, failure to get free flow.
- Will know basic components of EKG and place the electrode on body correctly.
- Will operate the EKG machine.
- Will analyze the EKG strips using 8-step method.
- Will understand and distinguish using different types of Arrhythmias (Sinus Bradycardia, Sinus Trachycardia, Sinus Arrhythmia, Sinus Arrest, Systole Entopic, Rhythm, Atrial Trachycardia, Artrial Flutter, Atrial Fibrillation MAY, PAT, PVC, Ventricular Trachycardia, Ventricular Fibrillation Idioventricular Arrhythmia and Torsades De Pontes, Pre-Excitation Syndrome, Myocardial Infraction, Conduction Block, and Hypertrophy.
TEXTBOOKS AND OTHER MATERIALS
- Phlebotomy Essential 3rd Edition
- The Only EKG 2nd Edition
- Basic Life Support of Healthcare Providers
- Instructor Recommended Book(s)
EVALUATION POLICIES/REQUIREMENTS:
- ATTENDANCE: Attendance is taken on a daily basis at the beginning of class. Strict adherence is enforced. Lateness to an examination does not warrant extended time on an examination. FOUR OR MORE ABSENCES OR LATENESSES will require a conference with the instructor to justify continuation in the course. In addition, one whole grade is deducted from a student’s final average if he or she has missed more then six classes. Thereafter, additional grade deductions will ensure if excessive absences are present.
- ADDITIONAL WORK: It is expected that the student promptly complete all assignments given. Points are deducted for every day a written assignment is late. The student is advised to be very careful, to budget their time, and hand in homework by its due date. Surprise quizzes and announced quizzes are held. The student must be prepared at all times. The instructor can tell which students are keeping up with homework by their ability to add significant contribution to class discussion. Class participation is very important. The more a student participates, the more interesting the class and the material will be
- GRADING POLICY/PERCENT BREAKDOWN
| GRADING POLICY | PERCENT |
|---|---|
| Final Writing Portfolio (consisting of three essays) | 60% |
| Final Practical Test | 25% |
| Overall Performance (including Attendance, Class Participation, Homework | 15% |
NOTE: A student who does not complete a significant portion of the coursework is likely to fail even with a passing performance on the final writing portfolio; therefore, it is important to complete all assignments.
ACADEMIC INTEGRITY:
All issues of academic integrity must be strictly observed. Plagiarism is not tolerated, and when demonstrated, will result in a failing grade for the assignment. Student dishonesty of any sort is not tolerated.
(I will adhere to the academic integrity guidelines development by Healthcare Training Community.)
DIDACTIC INSTRUCTION:
5 HOURS PER WEEK X 24 WEEKS = 120 HOURS
10 HOURS PER WEEK X 12 WEEKS = 120 HOURS
20 HOURS PER WEEK X 6 WEEKS = 120 HOURS
7 HOURS PER WEEK X 17.2 WEEKS = 120 HOURS
14 HOURS PER WEEK X 8.6 WEEKS = 120 HOURS
A one- to two-week Break Time, although not mandatory or always Communityd, is often given to students between Program Sections.
The above schedule and procedures in this program are subject to change in the event of extenuating circumstances.
SCHOOL CALENDAR
The school will observe the following holidays, and classes will not be held during these times. Holidays are not counted as part of your regularly scheduled program.
HOLIDAYS:
Independence Day
Labor Day
Thanksgiving
Christmas
New Year’s Day
Martin Luther King’s Day
President’s Day
Memorial Day
PROGRAM START DATES / CLASS SCHEDULES
Classes are scheduled to begin on the first Monday of every month. Be aware that all dates are subject to change without announcement. Prospective student is advised to call the school for next start date of a program.
HOURS:
Day Classes: 9:00 a.m.-2:30 p.m.*
Evening Classes: 5:00 p.m.-10:00 p.m.*
Saturday Classes: 9:00 a.m. – 2:30 p.m.**
*Regularly scheduled classes are daily, Monday thru Friday.
TEXTBOOKS AND OTHER MATERIALS:
Instructor Recommended Books
EVALUATION TECHNIQUES
Daily attendance is mandatory. Attendance is strictly monitored. Students with excessive absences are subject to dismissal. Make-Up Work for days missed is referred to the make-up policy of the school. Students with attendance problems are referred to the Director of Education and/or Student Advisor. It is the responsibility of the student to be in class regularly and on time.
Students receive one (1) ten-minute break, one (1) half hour lunch break and one (1) 5 minutes break. Students must be at workstation before ten minutes after start of class. If not, one (1) half hour is counted as absence.
TUITION
All programs are offered to you at low, affordable cost. At the time of enrollment, all students are responsible for these charges: $3,725.00 Tuition Fee, $25.00 Application Fee, $100.00 Registration Fee and $150.00 Books & Supplies Fee. Tuition will be paid once a month with the payment due the first of each month. Since the classes at PENIEL Community are 20 days in length each, there will be 3 equal payments due. For example, if the tuition is $300.00 you will be required to make three equal payments of $100.00 each (see enrollment agreement for details). Should tuition due date happen to fall on a holiday, the tuition payment will be due the first day of class after the holiday.
Students should also consider other expenses that the school does not charge for at this time (meals, transportation, etc.), which may vary widely from student to student. A student, whose funds are limited, must plan carefully for a workable budget. Full payment of tuition and fees may be in cash, check, or money order.
REFUND POLICY
A. An applicant not accepted by the school should be entitled to a refund of all monies paid.
B. If student (or in case of a student under legal age. His/her parents or guardian) cancels his /her enrolment, the school will refund his/her money back within three business days of the signing of the contract or enrollment agreement, all monies collected by the school shall be refunded. The cancellation date will be determined by the postmark in written notification, if the dated said information is delivered to the school owner/administrator in person. This policy applies regardless of whether or not the student has actually started training.
C. If a student cancels his/her enrollment after three business days after signing but prior to entering classes, he/she shall be entitled to a refund of all moneys paid to the school less a registration or enrollment fee of $25.00.
D. For student who enrolls in and begins classes, the following schedule of tuition adjustment is authorized.
State of Department of Education Refund Requirements. Refunds for students who withdraw or terminated by the school will be computedas follows:
| TIME OF WITHDRAWAL | AMOUNT STUDENT PAYS |
|---|---|
| During the first week of program | 10% of total tuition price plus application/registration fee |
| After the first week but before the third week of program is completed | 20% of total tuition price plus application/registration fee |
| After three weeks but before 25% of program is completed | 45% of tuition price plus application/registration fee |
| After 25% but before 50% of program is completed | 70% of total tuition price plus application/registration fee |
| After 50% of program is completed | 100% of total tuition price plus application/registration fee |
Enrollment agreement is defined as the time elapsed between the actual starting date and the date of the physical attendance in the school. Any monies due the applicant or student shall be refunded within (30) days of formal termination by the school, which shall occurs no more than 20 days from the last day of physical attendance.
E. In case of disabling accident or other circumstances beyond, the student’s control as determined by the Director of School, the school will be making a settlement which is fair and reasonable.
F. If the school is permanently closed and no longer offering instruction after a student has enrolled; the student shall be entitled to a pro – rate refund of tuition.
G. If a course is canceled subsequent to a student’s enrollment, the school shall at its option:
1. Provide a full refund of all moneys paid or
2. Provide a completion of the course.
H. The cost of the books, and supplies are not included in the tuition adjustment computations.
I. These items become the property of the student when issued and are non-refundable except as stated in items A B and C above.
LEAVE OF ABSENCE
The school does not allow any student to take a leave of absence for more than 60 days period. If a leave of absence extends this time, the student is automatically terminated. Terminated students must re-register in order to return to training. If a student is absent for more than 20 consecutive days without contact with the school, the student will be considered withdrawn. If she/he wishes to re-enter in the school a new contract must be signed and a re-enter fee of $25.00 or 15% of the contract price, whichever is less, will be charged.
Students who sign an enrolment agreement before visiting the school may cancel their enrolment within 3 business days following either the scheduled orientation or a tour of the school’s facilities.
GRADING SYSTEM
The competencies taught in the courses offered at Peniel Community will be evaluated by both written examinations and practical computer application test. The minimum grade for graduation is 2.0 Students who achieve lower than 2.0, but who have not
failed the course may participate in private tutoring or independent study in order to increase their grade point average.
| Letter Grade | Number Grade | Weight in Points | Description |
|---|---|---|---|
| A | 90-100 | 4 | Excellent |
| B | 80-89 | 3 | Above Average |
| C | 70-79 | 2 | Average |
| F | Below 60 | 0 | Failure |
| INC | 0 | Incomplete | |
| WD | 0 | Withdrawal | |
| WP | 0 | Withdrawal Passing | |
| WU | 0 | Withdrawal Unsatisfactory |
Final grades of A (90-100), B (80-89), C (70-79), W (Withdrawal), or I (Incomplete) are issued based on the instructor’s evaluation. Grades are based primarily on the following:
Weekly quizzes (40%)
Attendance (10%)
Examinations (50%)
Incomplete grades must be converted within two (2) weeks or they automatically revert to F (Failure)
WITHDRAWAL
Students who wish to withdraw totally from the school must contact the school advisor to discuss financial responsibilities, grant implications, and other important implications. Failure to attend classes or merely notifying one’s faculty member(s) is not an official notice of withdrawal.
In cases of emergency, written notice may be mailed to the advisor. Such written notice becomes effective one day after the letter is postmarked. Students may apply for and receive a grade of “W” up to the 4th week of the program. The last day for withdrawals shall be posted for each program at the student advisory office and the school notice board.
GRADE POINT AVERAGE
Academic achievement during a program measured by a student’s grade point average (GPA).
A student’s GPA is determined in the following way:
1. Allowing 4 points for an “A,” 3 points for a “B,” 2 points for a “C,” 1 point for a “D,” and 0 points for an “F,” multiply the number of points equivalent to the letter grade received in each course by the number of hours for the course, thus arriving at the grade points earned for each course.
2. Add the grade points in each course to obtain the sum of grade points for the programs’ work.
3. Divide the total grade points by the total number of hours attempted. The result is the grade point average.
The following example illustrates the GPA of a student with grades in ten courses.
| Course | Grade | Hours | Point Equivalent | Grade Points |
|---|---|---|---|---|
| Data Entry Development | A | 30 | 4 | 120 |
| MS Windows | B | 10 | 3 | 30 |
| MS Word I | C | 30 | 2 | 60 |
| MS Word II | B | 30 | 3 | 90 |
| MS Excel I | B | 30 | 3 | 90 |
| MS Excel II | A | 30 | 4 | 120 |
| Medical Terminology I | C | 25 | 2 | 50 |
| Medical Billing & Procedures | B | 25 | 3 | 75 |
| Medical Billing & Procedures | A | 70 | 4 | 280 |
| Job Readiness | B | 20 | 3 | 60 |
| 300 | 975 |
975 (total grade points) divided by 300 (semester hours attempted) = 3.25 GPA.
SATISFACTORY PROGRESS POLICY
A student’s progress is measured at the end of each half of their program. If student is maintaining “Satisfactory Progress” in their program, a natural progression to the next phase occurs. A student is given an additional fifty percent of the scheduled program time to complete. Students must maintain a “C” average in all areas of study to complete the course.
The Director of Education monitors all programs requirements. If a student is not performing satisfactorily, not attending, or has poor conduct, he will receive a letter in writing from the School Director. If all infractions continue, he may be required to withdraw.
CONDITIONS OF DISMISSAL
Students may be dismissed (terminated) if rules, regulations, and policies of the school are not adhered. If student misses more than 20% of unexcused instruction time, or is not maintaining a “C” average, or fails to consistently pay according to enrollment agreement: these are all grounds for termination.
CODE OF CONDUCT
PENIEL Community sets and maintains high standards for their students to follow. Grounds for immediate dismissal will result should any of the following occur:
- Any forms of bias including race, ethnicity, gender, disability, national origin, and creed.
- Sexual harassment in any form.
- All types of dishonesty, i.e., cheating, plagiarism, and knowingly furnishing false information to the institution with intent to defraud.
- Intentional disruption or obstruction of classes or another student’s intent to learn
- Any and all forms of abuse to other persons, or property of school.
- Failure to follow directives from members of Staff and Faculty.
STUDENT COMPLAINT / APPEAL PROCESS
Students who have a complaint or would like to appeal to a dismissal must make an appointment for an interview with the school Director. The written request should include the following information:
1. Student’s full name, social security number and current address.
2. State the concern including dates, time, instructors, or other students involved.
3. The letter must be dated and signed by the student
4. Three dates in which the student would be available for a meeting with the school Director and/or appeal panel.
The School Director will notify the student in writing of the appointment date in which concerns of appeal will be addressed. Every effort will be made to bring an amicable closure to the concerns. Should it be necessary, a panel of instructors will hear the concerns and will be asked to assist in bringing resolution to concerns and appeals. The student will be notified in writing of the outcome of all meetings. The decision of the Director and/or panel is first.
The student complaint form is available in the Director’s Office.
STUDENT SERVICES
ADVISORY
Our student advisor has been effective in improving educational/career planning, facilitating academic success, fostering student growth and development, and lowering the dropout rate. Information concerning housing, transportation and childcare are referrals to community organizations and family emergencies are also done through the advisor.If you experience any problem that hinders your attendance, please bring this to the attention of the School Director or the Student Advisor. Our goal is to assist you in completing your career undertaking.
MAKEUP WORK
There is no additional cost associated with “Private Instruction” or for those students needing to do Make-up Work. In order to makeup for your permitted hours missed, private instruction may be offered outside of the normal instructional day, still, without additional cost.The facility is open and available to current and graduate students daily, 12:00 PM-4:00 PM.
Employment Assistance
Peniel Community or any of its staff, faculty or administration does not guarantee employment of any kind.It is Peniel 's overreaching objective to assist each student in the employment process by one on one counseling and inquiries to prospective employers by telephone, internet searches and student hometown area news media resources to name a few. Each student will be given a listing of these companies receptive to interviewing for employment.Each student will be interviewed one on one with the Placement Director. This interview/counseling will determine the student's needs and match them with those in the cosmetology industry. In addition, each student will be given instruction on proper interviewing techniques and resume writing. After graduation, the Placement Department will contact each student for follow-up and further assistance as needed in the job search process.Peniel Community's Placement Assistance is available in future years should the graduate contemplate a change in jobs. However, priority is always given to the most recent graduates. Inquiries received from potential employers concerning our graduates are reported to the Placement Director.It should be understood that career services offered by Peniel Community are not an obligation or a guarantee of employment. If a student fails to attend a job interview arranged by the Career Services Department, the service may no longer be available to that student.Although average starting wage information based on data received from employers and graduates may be available to prospective students, no employee of the Community is authorized to guarantee that a graduate will earn any specific amount. The student's program of study, employer needs, current economic conditions, and other factors may affect wage levels.
Equal Opportunity Statement
The goal of Peniel Community is to present the opportunity for job development and career advancement to all persons who commit to this goal when enrolling in school. This opportunity is given to all persons without regards to race, religion, color, sex, sexual orientation, disability, age, or national origin. Peniel shall adhere to all applicable state and federal equal opportunity/affirmative action statute and regulations.
Sexual Harassment Policy
It is the policy of the institution to provide an academic and work environment free from sexual harassment. Sexual harassment is contrary to the standards and mission of the institution. Sexual harassment is illegal and will not be tolerated. Each member of Peniel has a responsibility to maintain an academic and work environment that is free from this type of harassment. Sexual harassment is defined by law as unwelcome sexual advances, requests for sexual favors, and other verbal, physical, or other form of expressive communication of a sexual nature when submission to or rejection of such conduct is used as a basis for academic decisions, or such conduct has the purpose or effect of unreasonably interfering with an individual's work or academic performance.
Educational Rights and Privacy Act
In accordance with the Family Educational Rights and Privacy Act (FERPA) Peniel Community has adopted the following policies and procedures. It is the objective of Peniel to insure that the legal rights of students, established under the FERPA of 1974, be clearly understood and protected by all those affected.
1. All students who are attending or have attended Peniel have a right to review and inspect their educational records
2. Requests by students for access to or copies of their educational records must be completed within a reasonable time period, not to exceed 30 days from the date of the request
3. An educational record is defined as data, in any form, about a student maintain by Peniel excepta.
a. Records related to employmentb.
b. Records solely in possession of the maker and not revealed in any form to a third partyc.
c. Records of physicians, psychiatrists, etc that are maintained in the course of treating a student. Students do not have a right to access those records, but they could be released to a physician of the student's choice
4. Requests for records must be made to the responsible party
5. All requests by students for access to their educational records may be made orally
6. Access to educational records will not be permitted to third parties unless
a. The agency requesting is included under Section 99.31 of the Federal Regulations
The right to consent to disclosures of personally identifiable information contained in the student's education records, except to the extent that FERPA authorizes disclosure without prior consent from the parents or the eligible student, as applicable. Peniel Community may neither release nor disclose personally identifiable information contained in the student's education records to outside employers, agencies, or individuals without first securing a written release form the parent or eligible student, as applicable, unless permitted by the Act.
PAYMENT PLAN
PENIEL does not offer Financial Aid to its students at this time. However, in an effort to make it convenient for you to study while paying, we offer a “Pay As You Go Plan” and will make effort to give you affordable payment arrangements.
PENIEL honors candidates from the Office of Unemployment, Department of Veterans Affairs, other One-Stop workforce programs in the State of New Jersey and corporate contracts.
PARKING
Parking is available for students in the rear of the building at no additional cost and street meter parking in the front.
TUTORING
Assistance is available to students on an individual basis or in small groups, after classroom hours, Monday through Friday and Saturday 9 a.m. to 12 noon. The goal of the tutoring is to assist students in acquiring and maintaining superior skills and an understanding of their area of study. To achieve this goal, the tutor is a faculty member who is familiar with course materials but also instills the study habits needed to succeed.
Career Development
We offer students information related to Career Development in the Job Readiness Development section in the courses offered. Part of this section of the course includes developing a resume and could also include having students search out major companies and submit his/her resume. Students may also have to do role-playing in front of the class as if they are in an interview. We are also anticipating a future Externship program (not currently offered).
Academic Advising
We are fortunate to have a Student Advisor on-site to assist students with various issues related to his/her academics and/or attendance. Students must maintain a “C” average in all areas of study in order to complete the course. All student academic and attendance information is monitored and if a student is delinquent in any area, a letter will be issued and the Advisor will meet with that individual to ascertain the reasons for academic and/or attendance shortcomings. All Advisory sessions are documented and maintained in student files with suggestions for improvements noted. If the student continues to be delinquent, he or she may be required to withdraw. A list of outside referral agencies is maintained on file in the event a student issues is outside the expertise of our Advisor. In addition, students are welcome at any time to make an appointment with the Student Advisor to discuss any concerns.
Monitoring of Attendance
We are quite strict in attendance monitoring (done daily). Should a student falls below the 80% requirement; he/she will be advised as detailed above.
Transportation
We are fortunate that the school is accessible by various means of public transportation. A bus stops right in front of the school. We also have parking in the back of the facility and meter parking in the front.
Child Care
The school does not offer on-site day care. However, we do have listings available of area facilities and there is East Orange Child Development Center in the building on first floor. In addition, there is a counselor available to assist qualified students through the Office of Employment and Training in childcare and other issues related to enrollment.
Student Transfer Policy:
We can make your transfer to PENIEL as smooth and stress-free as possible. Our academic advisors will work closely with you to guide you through the transfer process. Whether your intentions to PENIEL are for career advancement or to later continue your education in another institution, we will help you every step of the way. The following step by step is required: 1. Complete and return Admission Application to the Admission Office. A $40.00 non-refundable Application Fee is required. 2. Submit Official College Transcript: To have your official evaluation prior to registration, the Admission Office must receive your Official College Transcript and Application for Admission by the deadline dates given or two weeks before starting date. a) Students who have completed courses at another institution in the United States and want to transfer credits/hours to PENIEL you must submit official transcripts from the other institution(s). Please note that these documents become the property of PENIEL and will not be released to a third party or to the student. b) Existing PENIEL Students, who want to cross over to another program, must do so in writing four or two weeks in advance depending on the length and start date of the next class you are interested to transfer to. There is no need to submit official transcript since is in our office. We will review and evaluate your credits/hours and notify you. Credit/hour may be granted provided that the course is comparable to a course required in the applicant’s chosen program of study. A minimum grade of “C” or 75% is required for a course to be transferable either from another school or within the school. As transcripts are received, credits/hours are evaluated on a course by course basis. Any transfer student who has not been in school in the last three years must take the placement examination. Students will be notified in writing as to the specific courses and credits/hours that were accepted and must bring the evaluation document to their academic advisor in order to complete the advisement and registration process. Credits/hours will be posted to your transcript at the end of the program.
Budget/Personal Financial Planning
When students want to enroll in the course, we discuss payment plans with them to ensure that he or she will be able to satisfy the financial commitment of enrollment. We also discuss other expenses (i.e. meals, transportation costs, child care, etc.) so that a realistic expectation of costs is understood.We are fortunate to be able to offer financial assistance through various state agencies. Many students qualify for this type of assistance and allow them to more easily budget and ease their personal financial situation for attending school. All of these matters are discussed during the enrollment phase.
Monitoring of Attendance
We are quite strict in attendance monitoring (done daily). Should a student falls below the 80% requirement; he/she will be advised as detailed above.
Special Needs Plan
We employ student with special needs to inform us of their disability or concern and preparation to accommodation their concern shall be discoursed for execution and a form of getting to know you better would given to you to fill and return. We are also fortunate that the school is accessible by special needs individual, the building is equipped with elevator to all floors, and bathroom is ADA approved.
Unannounced School Closure:
“In the event of an unannounced school closure, students enrolled at the time of the closure must contact the Department of Labor and Workforce Development’s Training Evaluation Unit within ninety (90) calendar days of the closure. Failure to do so within the ninety (90) days may exclude the student from any available form of assistance. Please contact the Training Evaluation Unit via email at trainingevationunit@dol.nj.gov.”
STUDENT’S GRIEVANCE PROCEDURES
Purpose;
To formalize and secure an equitable solution to the problems which may arise affecting the conditions and terms of our student.
Definition:
The term “grievance” means a circumstance thought to be unjust or injurious; a complaint or statement expressing this, against a real or imagined wrong, in terms of the interpretation, application or alleged violation of the terms and conditions in our student.
Policy:
1. Except for complaints alleging fraud, abuse or criminal activity complaints must be filed within one calendar year of the occurrence.
2. Upon filing a complaint, and at each stage, thereafter, each complainant shall be notified in writing of the next step in the procedure.
Responsibility:
1. Individuals are responsible for initiating valid grievances and further Processing as specified in the procedures.
2. The Director of PENIEL is responsible for reviewing grievance when Necessary and to make final local determinations in an attempt to resolve grievances.
3. Failure of the aggrieved to act within the designated number of days set Forth for each step shall be deemed as the termination of the grievance.
3. PENIEL shall insure that the identity of any student(s) who hasFurnished information relating to, or assisting in, an investigation shall be kept confidential to the extent possible in accordance with a fair determination of the issues.
4. All aggrieved students shall be allowed the opportunity to bring witnesses and documentary evidence. PENIEL staff.
Procedure (Non-Criminal):
The following constitutes the sole and exclusive method for resolving grievances and shall be followed in its entirety unless a step is waived by mutual consent. The complaint procedure shall provide for final resolution of complaints within sixty (60) working days after filing the complaint.
Step One:
a) An aggrieved individual or sub-recipient shall, when possible, Community action within three(3) working days of the occurrence of the grievance and an earnest effort shall be made to settle the differences through discussion between the aggrieved individual instructor. Maximum limit for filing a complaint in one month from the date of the occurrence, except for fraud and abuse.
b) The instructor shall render a decision with five (5) working days after receipt of the grievance.
c) The instructor shall, at the time of the disposition of the grievance, write an informal report of the purpose of documentation and maintain same in the individual’s file. The individual student must read and sign the informal hearing report. The student may also offer additions. The report shall then be forwarded to the Director of PENIEL.
Step Two:
If the grievance is not settled informally, the aggrieved student must submit within five (5) working days following the determination of the instructor, a detailed written statement setting forth the grievance, a description of the remedial action being sought and any information available in support of the complaint to the Director of PENIEL
Step Three:
If the Director of PENIEL cannot resolve the grievance with five (5) working days from receipt of the complaint, the aggrieved student has the right to report to AGENCY or send the complain to the following information in writing within ten (10) working days from the anticipated receipt of the Director of PENIEL decision.
Step Four:
Grievance Hearings processing shall be handle by them and student shall receiving other steps of instruction thereafter on the submission within 10 to 15 business days.

